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The idea of project
and apply a quality system according to the ISO 9000 standard,
has been taken from the company management in order to reach
the following objectives:
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1. Define precise responsibilities for each company
function in order to build an organization that can be the
starting point for a whether commercial or organic growing
process.
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2. Assure a bigger identity on international basis and a
better dialogue system with customers and supplier by using a
common standard shared with the most important European
partners.
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3. Reach in a short time a significant NON quality cost's
reduction by adopting standard process.
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4. Better coordinate between the various functions in order
to improve the quality of the life inside the company.
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5. Understanding who the customer is, what the requirements
are, and meeting those requirements without errors, on time,
every time, or causing those requirements to be officially
changed.
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6. Keep under control the customer's satisfaction by using
investigative system in order to keep constant the service
improvement possibilities.
To reach these objectives the management has directly
involved all the employment since the beginning. In fact, the
quality project has been defined by keeping in mind both the
ISO 9000 prescriptions and each function's needing and advice.
Last but not least, the company's management has taken
action in order to assure that whether the production
department and the other areas will have at their disposal
always adequate tools, the most advanced technologies and software.
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